Frequently Asked Questions

Many of the people we see have been finding ways to maintain their independence through organization and specific routines they have developed over years. Any change often comes with a degree of trepidation. Starting is usually the hardest part.

Service agreements provide permission for care to be provided when it is requested. Agreements come with no obligation to have service. There are no weekly hour minimums or lengthy cancellation periods. Agreements can be signed in advance.

Service can be requested six months away or within an hour. Ability to meet short notice requests is determined by staffing capacity and the type of service being requested. If urgent unexpected service requests are a frequent occurrence ask us about strategies for success.

Our minimum service charge is one hour, increasing in half hour increments. There is no minimum requirement for hours per week.

Specific timing is one of the primary challenges in home care. Many people want the same services at the same times. We prioritize needs and will discuss time flexibility beforehand.

Unexpected time changes are generally borne out of necessity. We learn our clients’ preferences and needs beforehand so we can make effective decisions on short notice and then confirm.

Each caregiver has completed a certified caregiving or nursing degree with an average experience over 10 years. We hire for the long term and all of our staff are employees paid a living wage. All are bonded and insured with regular police checks.

Possible caregiver placements are dictated by geographic distances and time. Then we find the best fit from those options.

Good coordination means caregivers aren’t rushed and aren’t rushing their clients in turn. It means the caregivers have effectively scheduled blocks of work and enough hours each week to sustain themselves without insecurity. This is a part of the secret to success for clients in home care. Meeting caregivers needs consistently allows them to focus on meeting the needs of others.

Caregivers are primarily overseen by the Care Managers with clinical support & education from the nursing team.

We always seek to place caregivers with clients who have common interests and language. We want clients and caregivers alike to feel safe and comfortable with each other. We avoid placements that create an unfriendly or unsafe work environment.

Short notice absences are often when new caregivers are introduced. We aim to send the people in these cases who are the most likely to return in the future or the best fit for future short notice calls. If the client wishes we will always call first.

The client or authorized family can always decide who is part of the caregiving team. We think our caregiving team is generally exceptional. We appreciate frank and honest feedback if you find otherwise.

The client or authorized family can always decide who is part of the caregiving team. We think our caregiving team is generally exceptional. We appreciate frank and honest feedback if you find otherwise.

The client or authorized family can always decide who is part of the caregiving team. We think our caregiving team is generally exceptional. We appreciate frank and honest feedback if you find otherwise.

Caregivers write notes about each visit which become part of the client record. Employees write in a formalized factual narrative avoiding person opinion or conjecture.

We ask that one family member acts as the main contact. This helps to keep the communications consolidated and clear. Response times – Urgent within an hour. Others within 24 hours.

Invoices are sent out monthly and may be paid by cheque, e-transfer or credit card. If paying by credit card there is a 3% fee.